Certification Answers

Google My Business Basics Assessment Answers 2024

Certification Questions & Certification Answers

Alan wants to make sure customers searching online know about the new line of shoes his store is now selling. What can he do with his Google My Business listing so customers learn about his new product?

  1. He can respond to customer reviews about his products so they know about the products he has to offer.
  2. He can update his business listing so the brand name appears in his information.
  3. He can add photos of the new products so customers will see them when they search online.
  4. He can review customer interactions in insights to see what his customers are searching for.

100% Correct Answer:

  • He can add photos of the new products so customers will see them when they search online.

You just created a new product and want to get in front of potential customers who use Google Search and Maps. What is the most suitable Google My Business tool you can use to accomplish this?

  1. Messaging
  2. Website builder
  3. Posts
  4. Analytics

100% Correct Answer:

  • Posts

Jessica has claimed and edited her listing, but she is still not seeing her changes live on Google Search. What step does she need to complete to finalize her listing?

  1. Create a Google My Business owner account
  2. Link her account with AdWords
  3. Account verification
  4. Business verification

100% Correct Answer:

  • Business verification

Lamin has requested and is awaiting his verification code, when he realizes he needs to edit some of his business information. What should he do next?

  1. Re-start the process to claim his listing and request a new verification code
  2. Edit his listing and enter the verification code when he receives it
  3. Edit his listing and request a new verification code
  4. Call Google support so they can edit his business information

100% Correct Answer:

  • Edit his listing and request a new verification code

You just started using Google My Business and you want to see how many of your customers have been interacting with your business online. What feature can you use to access this information?

  1. Location tracking
  2. AdWords Express
  3. Insights
  4. Google My Business data reporting

100% Correct Answer:

  • Insights

Juan wants to claim an existing listing for his business. What does he need to do to get started?

  1. Click on the listing and start editing his business information
  2. Request a verification postcard with a code to access his listing
  3. Log in to Google My Business, search for, and select his listing
  4. Start a new listing and request to merge it with the existing listing

100% Correct Answer:

  • Log in to Google My Business, search for, and select his listing

You are using Google My Business to promote your restaurant online and attract new customers. What feature can you use to encourage new people to try you out?

  1. Insights
  2. Customer reviews
  3. In-search call button
  4. Dynamic ads

100% Correct Answer:

  • Customer reviews

What are the verifcation options for businesses with 10 or more locations?

  1. They only need to verify one location, and the rest will be automatically verified.
  2. They can import and verify their locations in bulk.
  3. They will have to enter and verify their locations individually.
  4. They can enter their location information in bulk, but will have to verify each location individually.

100% Correct Answer:

  • They can import and verify their locations in bulk.

The Google My Business messaging tool allows customers to reach business owners through what type of communication?

  1. Text messaging
  2. Video chat
  3. Email
  4. Bulletin boards

100% Correct Answer

  • Text messaging

How can business owners benefit from using AdWords Express with their Google My Business listing?

  1. It gives them the ability to instantly verify their business through AdWords Express.
  2. They can add their business listing to Google Maps.
  3. They can log into AdWords Express right from their Google My Business profile to create an ad campaign.
  4. They can create and manage a website in AdWords Express right from the Google My Business profile.

100% Correct Answer:

  • They can log into AdWords Express right from their Google My Business profile to create an ad campaign.

You made changes to your business listing, but Google flagged the edits as pending. What do you need to do so your updated information appears in your listing?

  1. Delete your information and resubmit it
  2. Complete a change of information form
  3. Review the information and make any necessary changes
  4. Submit a request to Google for approval

100% Correct Answer:

  • Review the information and make any necessary changes

Cozy Coat Factory is a large chain retailer of discount fashions. Many of their stores are located within shopping centers and outlet malls. How should you input the business name of these locations in their bulk upload spreadsheet?

  1. Use the core business name, as it appears in the real world
  2. Add the store code to the business name
  3. Include the name of the shopping center in the business name
  4. Use the shopping center’s name as the business name

100% Correct Answer

  • Use the core business name, as it appears in the real world

Michelle wants to know how she can improve her business listing so it reaches the most people online. What can she do to get the information she needs?

  1. She can use insights to see how many people saw her business online and the types of things they were searching for when her listing appeared.
  2. She can ask her customers to provide the information as part of their review.
  3. She can review the call information to see how many customers are calling her directly from their online search.
  4. She can review her AdWords Express account to see what ads she has connected to her listing.

100% Correct Answer

  • She can use insights to see how many people saw her business online and the types of things they were searching for when her listing appeared.

Bob owns a small café with a Google My Business listing, but he’d also love to have a mobile-friendly website as well. He doesn’t know much about creating websites. What’s a tool that Bob can use to create his site?

  1. Posts
  2. Website builder
  3. AdWords
  4. Messaging

100% Correct Answer:

  • Website builder

What can you use to write applications that manage a Google My Business account and location data?

  1. Google My Business application programming interface (API)
  2. Google My Business website builder
  3. AdWords Express
  4. Google My Business with AdWords location extensions

100% Correct Answer

  • Google My Business application programming interface (API)

This page was last edited on 9th February, 2024 at 5:14 PM (UTC).

I hope this helps! Let me know if you have any other questions.

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